Updating Existing Node-Lock Licenses

If both of these apply to you, then you have found the correct article:

• I’m using node-lock licenses

• I’m extending/updating my existing licenses

We will extend and update your Capvidia software licenses on the Capvidia License Server to receive continued software updates & services.

(If you are looking for a different licensing page, see Licensing Help)

Generating the License Request

1. Open your Capvidia software

2. On the upper right-hand side of the screen, select the down arrow next to the question mark icon, and select Change License.

3. Fill out your Name and Company (remember this spelling exactly)

4. Select Standalone as License Type.

   

5. Ensure your License Key field is empty and click Request Key.

   

6. Select 'Copy the request to the clipboard' and paste the information in a reply email to your account representative or support@capvidia.com.

The pasted license request information should look like this: (Example only)

Waiting for Capvidia Response

Once the Capvidia Support Team gets the request, we will generate a license and send a reply email to you. We generally respond within hours, but sometimes it takes up to 1-2 business days.

For more information & troubleshooting, please read Capvidia License Server Installation Instructions.

If you are having trouble with any of these steps, please get in touch with support@capvidia.com