If both of these apply to you, then you have found the correct article:
I’m using floating licenses
I’m extending/updating my existing licenses
We will extend and update your Capvidia software licenses on the Capvidia License Server to receive continued software updates & services.
(If you are looking for a different licensing page, see Licensing Help)
Generating the License Request
Open your Capvidia License Server.
Request a license for your product(s). Example: License> [your Capvidia software]>Change
Fill out your # of simultaneous users and company and request a license key by clicking Request Key.
Select 'Copy the request to the clipboard' and paste the information in a reply email to your account representative or support@capvidia.com.
The pasted license request information should look like this: (Example only)
1 2 3 4 5 6 | Product: MBDVidia Version: 2025.2.2506.30 # Simultaneous users: 2 Company: Capvidia Hardware ID: 8675309867 OS: Windows 8.1 or Greater (Client) |
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Waiting for Capvidia Response
Once the Capvidia Support Team gets the request, we will generate a license and send a reply email to you. We generally respond within hours, but sometimes it takes up to 1-2 business days.
For more information & troubleshooting, please read Capvidia License Server Installation Instructions.
If you are having trouble with any of these steps, please get in touch with support@capvidia.com