---
title: "Updating Existing Floating Licenses"
slug: "updating-existing-floating-licenses"
updated: 2025-09-15T13:32:01Z
published: 2025-09-15T13:32:01Z
canonical: "kb.capvidia.com/updating-existing-floating-licenses"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://kb.capvidia.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Updating Existing Floating Licenses

If both of these apply to you, then you have found the correct article:

- I’m using **floating** licenses
- I’m extending/updating my existing licenses

We will extend and update your Capvidia software licenses on the Capvidia License Server to receive continued software updates & services.

(If you are looking for a different licensing page, see [Licensing Help](/v1/docs/licensing-help))

### Generating the License Request

1. Open your Capvidia License Server.
2. Request a license for your product(s). Example: License> [your Capvidia software]>Change

![](https://cdn.us.document360.io/a253ee93-ac8b-4805-8f2a-1809c02945ba/Images/Documentation/image.png?sv=2026-02-06&spr=https&st=2026-11-10T19%3A42%3A46Z&se=2026-11-10T20%3A42%3A46Z&sr=c&sp=r&sig=AIDEGNBZqUM7lQc2suYT8uZy0MeJXWKIhMTTF7Sqz98%3D)

1. Fill out your **# of simultaneous users** and **company** and request a license key by clicking **Request Key**.
2. Select 'Copy the request to the clipboard' and paste the information in a reply email to your account representative or [support@capvidia.com](mailto:support@capvidia.com).

The pasted license request information should look like this: (Example only)

| 1 2 3 4 5 6 | Product: MBDVidia Version: 2025.2.2506.30 # Simultaneous users: 2 Company: Capvidia Hardware ID: 8675309867 OS: Windows 8.1 or Greater (Client) |
| --- | --- |

### Waiting for Capvidia Response

Once the Capvidia Support Team gets the request, we will generate a license and send a reply email to you. We generally respond within hours, but sometimes it takes up to 1-2 business days.

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For more information & troubleshooting, please read [Capvidia License Server Installation Instructions](https://www.capvidia.com/hubfs/Release%20Notes%20and%20Installation%20Instructions/2020%20Installation%20Instructions/Capvidia_License_Server_Installation%2020200921.pdf).

If you are having trouble with any of these steps, please get in touch with [support@capvidia.com](mailto:support@capvidia.com)

---